Veterinary Care Questions
I'm new to the area. What do I need to know?
~We recommend keeping your dog on heartworm preventative May through October here in the Moreno Valley. If you travel to warmer climates where mosquitoes are more prevalent, keeping your dog on heartworm preventative while traveling is ideal. We don’t have bad fleas here, but if your dog catches rodents that have fleas you’ll need to treat for fleas. We do occasionally see plague and tularemia, both dangerous diseases that can be spread by fleas to you, so if your dog or cats have fleas, it’s very important to get rid of them. We also have some ticks in the summer. They are not widespread so your dog may never have a problem with them here.
We recommend vaccinating for leptospirosis if your dog drinks or swims in local lakes and ponds. Leptospirosis is a bacteria found in stagnant water shared with wildlife and cattle. Not every dog needs the vaccine.
I got a new puppy/kitten! When do I need to start their Vaccines?
we start vaccines at 6/to 8 weeks old. They will get a series of vaccines 3 to 4 weeks apart.
I'm from out of town and I forgot my pet's medication! Is there anyway to get it from you?
We will need to speak to the veterinary hospital that prescribed the medication or have them fax us a prescription to be filled. Please always check to make sure we have the medication you need filled for your pet.
What do I do if I find injured wildlife?
You can call our office. We have volunteers we can call that can take injured wildlife to the Espanola Wildlife Center where they will be treated and then released.
I found a stray, can I bring them to you?
We cannot kennel found or stray animals because of limited cage space, but we can scan them for a microchip and see if we can locate the owner. Sometimes we actually recognize the animal and know who it belongs to, so if you can bring the animal to the hospital for us to see and scan, we might be able to locate it’s owner.
Do you have emergency services after hours?
Yes, we do. Please call our office and if after hours, the message will tell you how to reach Dr. Gaffney. If she is unavailable the message will also let you know so you can seek veterinary care elsewhere.
Do I need an appointment?
~Yes, we always appreciate you making appointments ahead of time which most easily can be done by calling our office.
Do you carry pet foods?
~We do, we carry both prescription diets and non prescription foods such as puppy/kitten and adult. The brands we carry regularly are Royal Canin, Purina Proplan. Unfortunately we do not carry a lot of food, you can order from our online store. If the food requires a prescription we can approve it online or by fax as long as you are one of our clients.
Do you have a dog groomer?
~ Unfortunately we do not have a groomer here for our fluffy canines. For recommendations, please call the office.
*Please note, we do offer cat shaves/bathes.
Do you have a dog trainer?
~Unfortunately we do not have a trainer here. For recommendations, please call the office.
Does Dr. Gaffney see exotics?
~Yes, Dr. Gaffney will see small exotics, except for snakes and reptiles.
Do you do house calls?
~We will do house calls on occasion for an extra fee if it is not possible for the owner or patient to come to the clinic. However, this is at Dr. Gaffney's discretion and depends on how busy the schedule is for the day.
Do you board dogs at the clinic?
No, we do not. Occasionally, we board some cats at the clinic.
Do I need a reservation for day boarding?
Yes, you do need a reservation for day boarding and over night boarding.
Can I change my drop off/ pick up time for boarding?
Yes, but be aware, we have very strict kennel hours so animals must be dropped off and picked up within these times. The morning hours are 7:30 a.m. to 10:00 a.m. The afternoon hours are 4:00p.m. To 7:00 p.m.
Can I bring their bed, toys or food with them?
You can bring all three, but we also provide Purina dry dog and cat food, bedding and bowls, so you don’t have to bring your own. We will also administer any medication that your pet may need, but you do have to bring your medication to the boarding facility.